PRIVACY POLICY
Grill Masters Pro Shop
Effective Date: March 19, 2026 | Last Updated: March 19, 2026
Grill Masters Pro Shop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors to our website at grillmastersproshop.com and customers who interact with our business.
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1. INFORMATION WE COLLECT
We collect information in the following ways:
Information you provide directly:
• Name, email address, and phone number when you fill out a contact or inquiry form
• Mailing address when you make a purchase or request a quote
• Payment information processed securely through our payment processor (we do not store full payment card data)
• Messages, questions, or feedback you submit through our website or contact channels
Information collected automatically:
• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)
• General geographic location based on IP address
Information collected through visitor identification technology:
Our website uses third-party visitor identification technology that may identify certain visitors using publicly available data sources associated with your device or IP address. This may include your name, email address, employer, and general demographic information. This technology helps us understand who is visiting our site and allows us to follow up with relevant communications. By visiting our website, you acknowledge this practice. You may opt out at any time by contacting us at the information below.
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2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Respond to your inquiries, quote requests, and customer service needs
• Send you relevant marketing communications, promotions, and newsletters (with your consent or as permitted by law)
• Process transactions and fulfill orders
• Follow up on products or services you viewed on our website
• Improve our website, products, and customer experience
• Build targeted advertising audiences on platforms including Facebook, Instagram, and Google
• Analyze website traffic and user behavior to improve our marketing effectiveness
• Comply with legal obligations
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3. EMAIL AND SMS COMMUNICATIONS
By providing your email address or phone number to Grill Masters Pro Shop, you may receive:
• Transactional communications related to your inquiries or purchases
• Marketing emails including promotions, new products, master class announcements, and newsletters
• SMS text messages if you have opted in to text communications
All marketing emails include an unsubscribe link. You may opt out of email communications at any time by clicking "Unsubscribe" in any email or contacting us directly. To opt out of SMS communications, reply STOP to any text message from us.
We comply with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and all applicable anti-spam regulations.
SMS Opt-In Data — No Sharing Policy (CRITICAL):
We do not sell, share, rent, trade, or disclose SMS opt-in information, phone numbers, or consent data to any third party for any purpose, including marketing, advertising, or data analytics. SMS consent and phone numbers collected for text messaging purposes will not be shared with third parties or affiliates under any circumstances. This policy applies regardless of any other data sharing practices described in this Privacy Policy.
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4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
• Service providers who assist us in operating our website, managing our CRM, sending communications, and processing payments — these providers are contractually required to protect your information
• Advertising platforms such as Meta (Facebook/Instagram) and Google for the purpose of delivering targeted advertisements and building custom and lookalike audiences
• Analytics providers to help us understand website usage and improve our services
• Legal authorities when required by law, court order, or to protect the rights and safety of our business or others
We do not share your personal information with unaffiliated third parties for their own marketing purposes without your explicit consent.
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5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies including:
• Essential cookies — required for the website to function properly
• Analytics cookies — Google Analytics tracks website traffic and user behavior
• Advertising cookies — Meta Pixel and Google Ads conversion tracking allow us to measure ad performance and retarget visitors
• Visitor identification scripts — help us identify and follow up with anonymous website visitors
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Meta ad tracking through your Facebook ad preferences.
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6. DATA RETENTION
We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. If you request deletion of your information, we will remove it from our active systems within a reasonable time, subject to any legal retention requirements.
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7. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of your personal information (we do not sell personal data)
• Request that we limit use of sensitive personal information
To exercise any of these rights, please contact us using the information in Section 10 below.
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8. DATA SECURITY
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
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9. CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.
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10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, or other services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
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12. CONTACT US
Grill Masters Pro Shop
19851 TX-46 Ste. 105 | Spring Branch, TX 78070
Phone: (830) 438-0255
Email: owner@grillmastersproshop.com
Website: www.grillmastersproshop.com
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This document is provided for informational purposes. For legal advice, consult a licensed attorney.
